Policies

Terms of use

Draft · Last updated 12 October 2026

These terms apply when you use this website and the Hub verification service. By using them, you agree to these terms.

Draft for legal review.This text has not been approved. Remove this notice and the review notes once CSIR Legal has signed it off.

About these terms

This website is operated by the Council for Scientific and Industrial Research (CSIR) for the Digital Compliance Hub (the Hub). In these terms, "we", "us" and "our" refer to the CSIR acting through the Hub.

For legal reviewConfirm whether the information disclosures in section 43 of the Electronic Communications and Transactions Act apply to this site and, if so, add them here or link to them.

Using this website

  • Use the website lawfully and only for its intended purpose.
  • Do not attempt to gain unauthorised access to the website, the verification service or any related system.
  • Do not interfere with the website's operation, for example by introducing malicious code or overloading it with automated requests.

The verification service

  • The verification service may have its own terms and conditions, which also apply when you use it.
  • The Hub provides information to support decisions. Decisions about the import, release or detention of goods are made by the public institutions responsible for them, such as SARS Customs.
  • You must provide accurate information. Providing false or misleading information may be an offence.

Information on this website

The content on this website is general information. It is not legal, tax or customs advice. We take reasonable care to keep it accurate and up to date, but we do not guarantee that it is complete or current.

Intellectual property

The content, design and trade marks on this website belong to the CSIR or its licensors. You may view and share the content for personal and non-commercial use with acknowledgement. Any other use requires our written permission.

For legal reviewConfirm ownership and licensing language for the Hub name, software and operating model.

Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from your use of, or inability to use, this website or reliance on its general content. Nothing in these terms limits any right you have that cannot be limited by law.

Privacy

Our privacy notice explains how we handle personal information.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last updated. Continued use of the website after a change means you accept the updated terms.

Contact

Questions about these terms can be sent to [Hub enquiries email].